Delivery of the products shall be made by the Seller or an agent notifying the Customer about delivery to such place as the Customer may specify at the time the order is placed.
We may accept special delivery instructions at the time of ordering online or when ordering by phone. By giving these instructions you are accepting responsibility for your order delivery and understand that no claim can be made against our selected courier companies (contact us for details) or TRT Tools for missing / stolen / damaged items under these instructions.
Upon receipt of your order, TRT Tools will send you an order confirmation, via e-mail, (or post if e-mail is unavailable). Where items ordered are in stock, we aim to dispatch orders within 3 working days. If out of stock, we will contact you straight away via telephone/email to notify you of the expected due date to see if you are happy to wait for the item.
The Seller shall use his reasonable endeavours to meet any date agreed for delivery. Whilst we make every effort to ensure delivery within the stated timescale, we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any third party arising directly or indirectly out of any failure to meet any estimated delivery time. In any event time of delivery shall not be of the essence.
In the event of any delays with stock availability issues, we will keep Customers regularly informed to the expected delivery time of goods.
Orders for delivery to addresses within mainland NL are delivered for a shipping fee, however, there are exception zones. See Delivery terms for further information, which form part of these terms and conditions. Deliveries to these zones attract a charge and may take slightly longer than the lead times shown for each product.
Should your postcode attract a delivery charge and this is shown in the delivery terms, our system will automatically add this charge. The carrier used for shipping is UPS. Due to the big sizes of our shipping boxes, some charges might be higher than normally expected for packages. This is due to handling fees charged by the carrier and are to be accepted upon purchase. To determine the precise charge or lead time before placing your order, please contact us.
Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.
The majority of items are suitable for delivery by our courier. When items are in stock and ready to be dispatched, these should be delivered between 1-3 working days from the date they are collected from us by our courier, however, it can occasionally take longer. You will need to be available to receive your delivery at the property during the allocated time slot provided by the courier. We will send you a tracking email as soon as the items have been collected from our warehouse to enable you to track your delivery and plan for its arrival. All Items/packaging must be checked on delivery before signing the delivery documents from the courier company. Any noticeable damages to packaging must be signed for as damaged and noted on the paperwork before the departure of the delivery drivers/ courier.
TRT Tools reserves the right to amend the delivery charges at any time.
TRT Tools reserves the right to cancel any International order should ordered items contravene export regulations and/or carriage restrictions.